Privacy Policy

Privacy Policy

The information we collect and use:

By information we mean information about you collected through our website, including your email address and other information you provide to us by filling out web forms on our website. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information, fulfilling a request through a site feature or communicating with you as a member of the service.


Registration for the service is not required to simply view the site. If you elect to register for the service, Electronic Services (Wales) Ltd asks you for the information that enables us to provide the service. You will be registering with Electronic Services (Wales) Ltd on the form provided and such registration may require you to provide contact information such as your name, email address and telephone number.

Aggregate Information

From time to time, we may collect general, non-personal, statistical information about the use of the site and the service, such as how many visitors visit a specific page on the site, how long they stay on the page, and which hyperlinks, if any, they click on. We collect this information through the use of technologies such as cookies and IP addresses, which are discussed in further detail below.We may also group this information into aggregate visitor data in order to describe the use of the site and service to our existing or potential customers, other third parties and/or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you, other list members or any other visitors to the site.

IP Addresses

An IP addresses is a number that is automatically assigned to your computer whenever you’re surfing the web. Web servers, the computers that serve web pages, automatically identify your computer by its IP address. We collect IP address for the purposes of system administration, to report aggregate information to third parties and to track the use of the site. When visitors request pages from the site or click on a link where by an acknowledgement email is sent our servers log the visitors’ IP address. We reserve the right to use IP addresses to identify a visitor or list member when it will enhance the users experience or if we feel it is necessary to enforce compliance with the sites policies or to protect Electronic Services (Wales) Ltd, the site its visitors, the service, our internet service provider partners , the list members or others.


Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at the site. The use of cookies is an industry standard – you’ll find them at most websites. They are not used to store personal information, or to retain historical or transactional subscriber data. By showing how and when visitors use the site, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the site and to tailor our services to our visitors’, list members’ survey participants’ needs.

You always have the option of disabling cookies using your browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the site will not function properly or may be slower if you refuse cookies.

Clear Gifs (Web Beacons/Web Bugs)

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly in HTML files and are about the size of the period at the end of this sentence.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer wish to receive our promotional or educational communications by email, you may opt-out of receiving them by following the instructions included in each communication.


We may store information that we collect through cookies and clear gifs to create a profile of your preferences. We may tie your personal information to information in the profile to provide tailored promotions and marketing offers or to improve the content of the site for you. We do not share your profile with third parties.

Information Sharing and Disclosure

Except for the limited situations listed here in this Privacy Policy, we will not share your personal information with third parties.

Customer Service

Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email or telephone.

Newsletters and Promotions

We may provide you the opportunity to opt-in to additional newsletters or promotional communications sent by email. If you have opted in or otherwise qualify to receive these forms of communication, we will use your name and email address to communicate with you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.


Service Email messages are required to fulfil the Service to you. You may opt out of these communications, which are not promotional in nature. If you do not wish to receive them you may opt-out and/or deactivate your account by following the instructions included in each communication or by contacting Electronic Services (Wales) ltd Support at .


Protecting the security of your personal information is very important to us. When we store information that you have provided to us when registering for the Service, that information is protected by security measures that include “firewalls” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), “intrusion detection systems” (a combination of computer hardware and software that helps detect any unauthorized visitors) and other tools such as data encryption and physical security, where appropriate. Unfortunately, no data transmission over the Internet or data repository can be guaranteed to be 100% secure. As a result, while Company strives to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information.

Links to Other Sites

Please be aware that when you are on the Site, or when you receive an email message from us through the Service, you could be directed to other sites that are beyond our control. There may be links to other sites from the Site’s pages or from the email message we send to you that take you outside our Site. These other sites may send their own cookies to visitors, collect data, or solicit personal information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your personal information collected there. Note that when you link to a third party site from the Site, you may see pre-populated data fields with your personal information; however, that information is not available to the third party unless you take certain actions on the third party’s site, such as submitting a form.

Privacy Policy for Children

We do not knowingly collect information from children under the age of 13 on the Site or through the Service. If you are under the age of 13, please do not provide any information to us. If we become aware that we have collected information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

Changes to this Policy

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made, that this Privacy Policy has been updated, and by changing the “Effective” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site and participation in following the posting of changes to these terms will mean you accept those changes.

Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to Electronic Services (Wales) Ltd at, or contact:

Electronic Services (Wales) Ltd

1A Europa Way




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